Hello @SprintCare My recent situation occurred when my mom upgraded her service at the Sprint Store by ArchTelecom in Bridgewater Mall, New Jersey.  The overall purchasing of the phone actually wasn’t painful, however, one issue was that the sales representative added a monthly insurance without asking us.  I luckily caught that and told him to remove it.  Secondly, we were told she had to pay $35 for upgrading.  That is ridiculous.  My mother is already a customer and you are making her pay $35 more to pay for a more expensive plan.  There is no reason for this whatsoever.  The sales rep there said he couldn’t do anything but to call into Sprint.  I did call into Sprint but they[…]